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3.3

Long version, or go to the bottom for the short version. Pine Knoll leasing office says your internet will be ready to go on day one of move in provided you give them your MAC ID on the back of your modem, supposedly to allow you access into the Bloom Broadband network. I've never had any other internet service providers (ISPs) ask for this. However, I comply.

On move-in day I hook up my own modem & router that has worked with Spectrum and other ISPs with no issue. I have no connection from either of the two coaxial wall inputs. I call tech support (Friday) and the individual was friendly and willing to troubleshoot. We tried changing which wall port we were using, reversing the direction of the coaxial cable, I went and bought a new cable, and I hard cycled the power of the modem. Nothing could resolve the issue. Ultimately, tech support scheduled a technician to arrive at my apartment at sometime between 9am-4:30pm on the next business day (Monday).

Monday comes around and I call the leasing office and Bloom twice to ensure that I'm on the maintenance work order list and am assured of that. Finally, it's 3pm and I call the leasing office one more time, getting a different person each time, the lady noticed that no work order request was made and she would try to get me in by the end of the day or early tomorrow. Ultimately, now I am waiting until tomorrow for internet to still be hooked up. I've never had to walk through so many steps to have someone simply walk in the apartment and activate the wall port so that I can receive internet. I've never had any internet issues like this in all the years of me moving from apartments for work.

On a separate note, the management and apartment complex and the Bloom Broadband phone tech support are all friendly people and willing and able to help. Just somehow in-between that friendliness the actual product is still not delivered and your left paying for a product you don't receive or have a degraded version of.

Short version, I was given the expectation that my internet would be ready on day one of move in. Five days later I'm on the other side of that expectation still awaiting a technician to simply walk inside the apartment and activate/troubleshoot the coaxial wall port so that I can receive the internet I've paid $50 for.

Reason of review: Not as described/ advertised.

Monetary Loss: $30.

Preferred solution: Deliver product or service ordered.

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